500 USDT Web3 Support-Safety Sprint

A five-day sprint for Web3, wallet, exchange, AI, and community teams that need safer support macros, escalation rules, and customer-facing wording without sharing private customer records.

Deliverables

• 15 support-safe response macros for common wallet, deposit, bridge, scam, community, or onboarding questions.
• One escalation map covering urgent, high, standard, and product-policy review paths.
• Three community safety posts or pinned-message drafts.
• One help-center outline with 5 article titles and recommended section structure.
• One weekly insight-report template for support and community teams.

Timeline

• Day 1: review public docs, community FAQ, support language, and anonymous examples.
• Day 2-3: draft macros, safety warnings, and escalation map.
• Day 4: revise wording against product boundaries and unsafe-support risks.
• Day 5: deliver final Markdown packet and one concise implementation checklist.

Acceptance Criteria

• No macro asks for or accepts seed phrases, private keys, passwords, OTPs, or remote-control sessions.
• Each macro clearly distinguishes education from legal, tax, trading, security, or wallet-recovery advice.
• Escalation language is usable by human moderators or support agents without needing private customer data.
• Final packet is delivered in Markdown and can be copied into Notion, Zendesk, Intercom, GitBook, or a help center.

Payment Terms

• Price: 500 USDT on ERC20.
• Payment is requested only after written scope approval.
• Wallet: 0x54565547525197eac8794b781b623a5bf57182c6
• Payment QR and instructions: payment.html
• Revision: one wording revision pass within the agreed scope.