Exchange Support

KYC Support: What To Expect Without Oversharing

How identity verification support works and what users should avoid posting in public chats.

Educational only. Do not share seed phrases, private keys, passwords, two-factor codes, or recovery codes. This site does not provide investment, tax, legal, or trading advice.

KYC Issues Need Secure Channels

Identity verification can involve sensitive documents and personal information. Do not post ID documents, selfies, home addresses, or full account screenshots in Telegram, Discord, or public forums.

Safe Public Information

If a community moderator needs to route an issue, share only the ticket ID and a broad status such as verification pending or document rejected. Detailed identity materials should go only through the platform's secure flow.

Common Delay Reasons

Blurry document image
Name mismatch
Expired document
Unsupported region
Duplicate account review
Manual compliance review
High support volume

Support Boundary

Support can explain the process and route tickets. It usually cannot bypass compliance review or approve documents in public chat.