Support Ops

How To Report A Crypto App Bug So The Team Can Actually Fix It

A bug-report template for wallets, exchanges, dashboards, DeFi apps, and crypto tax tools.

Educational only. Do not share seed phrases, private keys, passwords, two-factor codes, or recovery codes. This site does not provide investment, tax, legal, or trading advice.

A Good Bug Report Reduces Back-And-Forth

Crypto support teams often receive incomplete bug reports: 'it does not work' or 'my balance is wrong.' The fastest path to a fix is a report that separates what you expected from what actually happened.

Include These Details

Product area
Device and operating system
Browser or app version
Steps to reproduce
Expected result
Actual result
Error message
Public transaction hash if relevant
Screenshots with private details removed

Remove Sensitive Data

Do not include seed phrases, private keys, passwords, two-factor codes, recovery codes, full card numbers, identity documents, or full account exports in an ordinary support ticket.

Bug Report Template

I am reporting a product issue. Product area: [area]. Device/browser/app version: [details]. Steps: [1, 2, 3]. Expected result: [what should happen]. Actual result: [what happened]. Error text: [text]. Public transaction hash, if relevant: [hash].