Exchange Support

Exchange Account Locked? A Safe Support Request Template

How to contact exchange support about locked accounts, restricted withdrawals, and review queues without oversharing private documents in public channels.

Educational only. Do not share seed phrases, private keys, passwords, two-factor codes, or recovery codes. This site does not provide investment, tax, legal, or trading advice.

Separate Public Help From Private Review

A locked exchange account can involve security review, compliance checks, login risk, unsupported location rules, payment disputes, or missing verification. Public community replies can help route a ticket, but they are not the right place for identity documents or full account screenshots.

Safe Details For Public Routing

Ticket ID
Product area
General status message
Country or region only if the official team requests it
Approximate date the issue started
Whether withdrawals, deposits, trading, or login are affected

Do Not Share Publicly

Do not post identity documents, selfies, full name, home address, phone number, full account screenshots, passwords, two-factor codes, recovery codes, or card numbers in public channels.

Support Request Template

Hello, my account is locked or restricted. Ticket ID: [ticket]. Affected area: [login/withdrawal/deposit/trading]. Status shown: [exact message]. Started: [date]. I can provide verification through the official secure upload flow if needed. Please confirm the reason category and next required step.

Escalation Boundary

Support may not be able to discuss compliance details in public. Ask for a secure next step and avoid anyone in direct messages who promises to bypass review.