Exchange Support

Crypto Refund Or Reversal Request? Use This Safer Support Template

A template for contacting exchanges, payment apps, or crypto card services about refunds without sharing private wallet or account secrets.

Educational only. Do not share seed phrases, private keys, passwords, two-factor codes, or recovery codes. This site does not provide investment, tax, legal, or trading advice.

Refunds Depend On The Product Type

A card purchase, exchange deposit, on-chain transfer, and merchant payment can have very different refund paths. Before writing support, identify whether the issue is an order refund, failed payment, duplicate charge, pending authorization, exchange credit, or irreversible on-chain transfer.

Do Not Include Sensitive Information

Avoid sending seed phrases, private keys, passwords, two-factor codes, full card numbers, identity documents, or full account screenshots in a normal email or public chat. Use secure upload flows only when the platform explicitly provides them.

Support Template

Hello, I need help reviewing a refund or reversal request. Product: [product]. Order or transaction ID: [ID]. Asset/currency: [asset]. Network if relevant: [network]. Public transaction hash if relevant: [hash]. Date/time: [time]. Current status shown: [status]. Expected outcome: [refund/reversal/status explanation]. Please confirm the next step and any timeline.

Follow-Up Template

I am following up on ticket [ticket ID]. The status has not changed since [date]. Please confirm whether the case is waiting on merchant settlement, blockchain confirmation, internal review, or missing information from me.