Support Ops

Crypto Help Center Article Template For Repeated Support Questions

A reusable article structure for support teams writing wallet, exchange, and DeFi help-center content.

Educational only. Do not share seed phrases, private keys, passwords, two-factor codes, or recovery codes. This site does not provide investment, tax, legal, or trading advice.

Support Content Should Reduce Risk

A good help-center article does more than answer a question. It tells users what to collect, what not to share, what the product can do, and when the issue needs escalation.

Article Structure

Problem summary
Who this applies to
Safe details to collect
Step-by-step checks
What support can do
What support cannot do
Security warning
Escalation path

Security Warning Block

Include a visible reminder: support will never ask for seed phrases, private keys, passwords, 2FA codes, or remote access. Users should verify links through official domains.

Maintenance Habit

Review support articles weekly against ticket themes. If users keep asking the same question after reading an article, the article probably needs clearer examples or screenshots.