Support Ops
Web3 Community Moderator Safety Checklist
A checklist for Telegram and Discord moderators handling scams, support routing, and launch-day confusion.
Educational only. Do not share seed phrases, private keys, passwords, two-factor codes, or recovery codes. This site does not provide investment, tax, legal, or trading advice.
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Pinned Safety Information
A community should have pinned official links, support routes, impersonation warnings, and rules about never sharing seed phrases or private keys.
Daily Moderator Checks
- Remove phishing links
- Watch impersonator accounts
- Route support tickets safely
- Document repeated questions
- Escalate product bugs
- Keep criticism visible if respectful
- Avoid price advice
Launch-Day Rules
During launches, repeat official links, slow down urgent claims, and direct users to public verification before wallet interactions. Scammers often increase activity during mints, airdrops, migrations, and exchange listings.
Weekly Report
Summarize top questions, scam patterns, unresolved product issues, docs gaps, and recommended pinned-message changes.
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