Support Ops
AI Support Agent QA Checklist For Crypto Products
How to review AI-generated customer support replies before they create risk in wallet, exchange, or analytics products.
Educational only. Do not share seed phrases, private keys, passwords, two-factor codes, or recovery codes. This site does not provide investment, tax, legal, or trading advice.
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AI Can Speed Up Support, But It Needs Review
AI support drafts can reduce repetitive work, but crypto support has high-risk edge cases: account access, billing, data discrepancies, wallets, security events, and financial-advice boundaries.
Review Every Draft For
- Unsafe data requests
- Unsupported promises
- Financial advice
- Wrong product policy
- Overconfident root cause
- Missing escalation path
- Unclear next step
A Better AI Draft Pattern
A safe draft acknowledges the issue, asks for only safe diagnostic details, explains uncertainty, avoids promises, and routes the case to the right owner when needed.
When To Escalate
Escalate account access, billing, suspected fraud, wallet-drain reports, KYC/AML issues, legal requests, and repeated product defects.
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